---
title: "Foodpanda BD: Order pipeline across CRM, payments, and supply chain. Multi-system integration."
description: "Foodpanda's Bangladesh expansion required CRM, supply-chain, and payment-gateway integration that fit local market constraints. We led the integration delivery as consultant, handling vendor coordination, payment-gateway local quirks, and the supply-chain logic the global stack didn't account for."
source: "https://www.kensink.com/cases/foodpanda-bd/"
---
LOGISTICS · SUPPLY CHAIN Foodpanda Bangladesh · BD

# Foodpanda BD.  
Order pipeline across CRM, payments, and supply chain.

Multi-system integration.

BD-ready

Local payment + CRM + supply chain

CRM + PAYMENT GATEWAY INTEGRATION LOGISTICS · SUPPLY CHAIN

## Foodpanda BD: Order pipeline across CRM, payments, and supply chain. Multi-system integration.

Foodpanda's Bangladesh expansion required CRM, supply-chain, and payment-gateway integration that fit local market constraints. We led the integration delivery as consultant, handling vendor coordination, payment-gateway local quirks, and the supply-chain logic the global stack didn't account for.

[View .md](https://www.kensink.com/cases/foodpanda-bd.md)

BD-ready

Local payment + CRM + supply chain

Multi-payment

Mobile money + Card + COD

Unforked

Global stack stayed clean

Remote

UK + US + BD teams on one delivery

01 · THE PROBLEM

## Where they were stuck.

Global food-delivery platforms ship with global assumptions: card payments, Western CRM patterns, supply-chain SLAs that assume modern logistics. Bangladesh's reality is local mobile money + cash on delivery, supply chains that don't always have a single 'shipment' to track, and consumer expectations that lag global norms. Foodpanda needed the system to fit local without forking the global stack.

02 · OUR APPROACH

## How we built it.

-   01 Payment-gateway integration for local mobile money + card + cash on delivery, all reconciled into the global ledger
-   02 Supply-chain logic adapted to local last-mile (motorbike riders + restaurant-pickup variance) without forking the platform
-   03 CRM integration: local customer attributes (location precision, preferred payment, dietary) surfaced to the global CRM
-   04 Multi-vendor delivery: working with international clients in UK/US headquarters + local operations + payment partners, all coordinated remotely

> “Localizing a global stack is the hardest delivery problem. You can't change the platform; you can't ignore the local market. Kensink found the seam every time.”

_Local Operations Lead

Foodpanda BD_

\[TECH STACK\]

-   Java
-   PHP/Laravel
-   MySQL
-   Mobile money APIs
-   CRM integration

\[ENGAGEMENT\]

Duration Consulting engagement (2011 – 2017)

Client Foodpanda Bangladesh

Shape CRM + PAYMENT GATEWAY INTEGRATION

Handoff Full ownership · 90-day warranty

START YOUR OWN PROJECT

## Bring a real problem.  
We’ll bring code on day one.

[Start your own project →](https://www.kensink.com/contact) [Book a 15-min intro](https://www.kensink.com/contact)

[← All cases](https://www.kensink.com/cases) CASE · FOODPANDA-BD